Refunds, plainly.

Apple decides and pays refunds for App Store purchases. We can't refund an amount ourselves, but we give Apple accurate information about your use and support reasonable requests.

1. 1

   Go to reportaproblem.apple.com and sign in with your Apple account.

2. 2

   Find the Curlity purchase and choose to request a refund.

3. 3

   Email vanbutlr@gmail.com too if something didn't work, with your account email and the order ID from Apple's receipt.

This is our refund policy for yearly Plus and Coaching plans bought directly from us, on a website. It adds to your legal rights and never reduces them.

• First 14 days: full refund

  If you asked us to start coaching straight away, we deduct a proportionate amount for the coaching already given.

• Day 15 to the end of month 6: unused months back

  We take what you paid and deduct the plan's standard monthly price for each month you've used, counting a part month as a full month. For example, if a plan cost 120 for the year, its monthly price is 15, and you end it after 3 months, the refund is 120 minus 3 times 15, which is 75. It's never more than you paid.

• After month 6: no refund of the rest of the term

  You can cancel any time to stop the plan renewing, and you keep access until the end of the year. This doesn't affect any refund you're entitled to by law.

Monthly plans: cancelling stops the next renewal, and a month that has already started isn't refunded unless the law requires it or the problem is ours.

The full wording in the terms

We must supply what we promised with the necessary skill and reasonable care. If we don't, the remedies the law gives you apply: correction, a price reduction, ending the contract or a refund where it applies. This is not an all-sales-final policy.

Where Irish or EU distance-contract rules apply, you normally have 14 days from concluding the contract to withdraw. Other mandatory local rights may apply too. Accepting the terms or paying doesn't waive that right.

To withdraw, tell us what you ordered and when, your name, your account email and your order reference, at vanbutlr@gmail.com. We'll acknowledge it and make any refund legally due within 14 days of your notice, without a refund fee.

Cancellation and withdrawal in the terms

You don't need to complete an informal complaints process first. You can use the Small Claims procedure or contact the European Consumer Centre Ireland.