Terms of use

Who supplies the service

Curlity is the service name, operated from Republic of Ireland. Vanbutlr Coaching is the coaching offered in Curlity. These terms do not represent Curlity as a registered limited company.

These terms cover personal use of the Curlity app, including Vanbutlr Coaching, and our websites, curlity.app and vanbutlr.com. The offer and order confirmation define what you buy. Specific purchase commitments and mandatory legal rights take priority over inconsistent general wording. Support, cancellation and complaints: vanbutlr@gmail.com.

Age and account eligibility

The ordinary account and purchase route is for people aged 18 or over. Ages 16–17 may use Free under the Free terms for 16 and 17 year olds, which they agree to themselves, with the under-18 settings fixed; or the separate teen participation route for the Program or Coaching, with their own agreement, parent or legal guardian permission and coach approval before access. Under-16s are not eligible. The teen terms explain the available features and separate optional permissions. A parent buys any new membership after approval, or gives separate permission for the young person to buy the Program or subscribe to Coaching in the app. Give accurate information, keep your credentials private and tell us promptly about suspected unauthorised access. We will not automatically hold you responsible for activity you did not authorise.

We record an age-eligibility decision against your account. A declaration is not identity verification. Additional proportionate assurance may be required by applicable law or platform rules. Known under-18 users cannot bypass the teen review by ticking an adult declaration. Contact support to correct an error or discuss purchases, your information and deletion. Restricted access does not itself delete records or cancel a store subscription.

Free, Program, Plus and Coaching

Free includes the account features described in the app, including food and bodyweight tracking, and a small monthly allowance of label reads and Slop detector scores. Health-dependent features need separate explicit health-data consent. Optional AI tools have separate permissions and usage limits.

Program includes the authored training, exercise guidance, learning material and tools in your offer. A purchase sold as permanent or lifetime access is a one-time purchase; we honour that commitment. It does not automatically include separately priced Coaching or every future product. Program included through Plus or Coaching lasts for the paid entitlement period unless you separately own it.

Plus is a subscription for adults, monthly or yearly. While it is active it includes the weekly meal plan and shopping list, higher allowances for label reads, meal-photo estimates and 3D meal scans, the Slop detector with no monthly limit, and the Program’s tools. Plus never gives you ownership of the Program: when Plus ends you keep what you own and return to Free, or to the Program if you bought it. Plus is not available to anyone under 18.

Coaching provides the personalised plans, check-ins, asynchronous messaging and feedback described in your offer, and includes Plus and the Program while it is active. It is delivered by chat, voice notes, check-ins and video feedback, and does not include phone or video calls. Typical replies come within one working day, Monday to Friday. That is a target, not a guarantee, and we tell you about longer absences in advance where we can. Coaching is not continuous monitoring, physical supervision, clinical care or an emergency service. Form & Program Review is a separate individual order, currently covering up to three lift clips and written programme information, without an ongoing membership.

Each plan has monthly and daily allowances for label reads, meal-photo estimates and 3D meal scans, and for Slop detector scores. They are shown before you buy. If you hold more than one plan, the highest applies; allowances are never added together. A scan that fails does not use up a monthly allowance.

Exercise risks and your responsibilities

Your coach is self-taught, drawing on personal training experience and self-directed study of exercise research and educational material, rather than a professional fitness qualification. Personal experience and reading research are not professional accreditation and do not establish what is suitable for every person. Being self-taught does not lower the standard we owe you: we must still supply the service with the necessary skill and reasonable care.

Exercise can cause serious injury even with good technique. Guidance and safety measures reduce risk but cannot eliminate it. A demonstration or acknowledgement does not prove mastery. Before attempting an exercise, you agree to read its instructions, watch any supplied demonstration and learn to perform it with control. Practise with an easy load or no added weight where appropriate. Choose suitable loads and equipment, use appropriate spotting or safety supports and increase difficulty gradually. If you are unsure or cannot control a movement, stop and seek qualified help.

Provide accurate information about relevant injuries, limitations and health changes. Stop for concerning pain, dizziness, chest symptoms or unusual breathlessness and seek appropriate medical help. You may skip or stop a movement; a target or coaching instruction never requires ignoring warning symptoms. Seek appropriate professional advice if a condition, medication, injury, pregnancy or recovery affects suitability.

Curlity offers fitness education, not medical diagnosis, treatment, physiotherapy, psychological care or medical nutrition therapy. Do not use generic calorie or supplement guidance to manage a medical condition or eating disorder. Tracking can be unsuitable if it causes distress. Results vary and are not guaranteed.

Form videos, private content and AI

Remote form review depends on the footage and information supplied. It cannot physically supervise you, see every angle, check your surroundings or equipment, diagnose injury or certify a movement as safe. Ask for clarification or in-person help when needed. Submit only footage you can lawfully share and avoid bystanders and identifying background details.

You retain ownership of your messages, photos and videos. You permit the limited processing needed for the requested service. Private uploads are not permission for public posts, testimonials or advertising. Public leaderboard submission has separate sharing choices; other people may copy public content, and removal cannot guarantee recall of those copies.

Calculators, food databases, scans, translations and AI suggestions can be wrong. Check important information before acting. Optional external processing names the provider, information shared and purpose before permission. Declining leaves manual food entry, original text and manual coaching review available. Terms acceptance is not consent to all future AI purposes.

Food photos, label scans and estimates

Meal photos cannot reliably measure weight, hidden ingredients, cooking oil or preparation method. Portions and macros are estimates. Describe the food and correct the result before logging. Label scans may misread numbers, units or per-100g and serving values; check the label and enter the amount actually eaten. Calculations depend on those inputs and source data.

Do not use these estimates for medical dosing or allergy safety. Manual entry remains available. Any usage limit or additional price must be shown before use or purchase. New AI providers and purposes need the relevant separate permission; accepting these terms does not authorise all future AI processing.

The Slop detector

The Slop detector reads the ingredient list you photograph, on your phone, and gives a score out of 100 that summarises what the food regulators and published studies named with each finding say about those ingredients. “Slop detector” is the feature’s name; it is not a statement about any product or its maker. The score does not consider amounts, nutrition or your diet, is not a finding that any food is unsafe or unlawful, and is not medical or dietary advice. Readings can be wrong: check the list on the pack. If you think a reading or a finding is wrong, tell us at vanbutlr@gmail.com and we will look at it.

Prices, payment and renewals

Before you pay, checkout must show the total price, currency, billing period, applicable taxes, any introductory offer and its renewal price. Plus and Coaching are subscriptions. Each can be monthly or yearly where offered. A yearly plan is paid in advance for twelve months and renews every year until cancelled. Program and individual reviews are one-time purchases unless your offer clearly states otherwise. Accepting an agreement does not itself authorise payment.

Native digital purchases use the configured Apple or Google checkout. Existing website Stripe subscriptions and paid entitlements remain attached to the original account and billing channel. Do not purchase again if verification is delayed; restore or contact support. Use Restore purchases or contact support if a paid entitlement is missing; avoid buying twice while verification is pending. Prices and offers are set by the store or billing channel you buy through, and the price shown at checkout is the price you pay.

If we change the price of a subscription we tell you in advance, and the change applies from your next renewal so you can cancel first. Store subscriptions also follow the store’s own price-change rules.

Creator codes credit the creator or gym who sent you, and some partners are paid a share of the sales they bring. A code never changes the in-app price, and partners never see your name, email or records.

Cancellation and withdrawal

Cancel website renewals in Account or contact support. Manage store subscriptions through Apple or Google. Cancellation stops the next renewal and leaves access through the period you have paid for; for a yearly plan that is the rest of the year. Deleting an account does not cancel a store subscription. A renewal cancellation is different from requesting a statutory withdrawal or a refund for a service problem.

Where Irish or EU distance-contract withdrawal rules apply, you normally have 14 days from concluding the contract to withdraw. Other mandatory local rights may apply. Missing required information can extend the period. Accepting these terms or paying does not itself waive that right.

Digital content: loss of the withdrawal right when supply begins requires all applicable conditions, including prior express consent to immediate supply, acknowledgement of the loss and required confirmation on a durable medium. No blanket waiver is collected in this app.

Coaching and individual review services: an express request may allow work to start during the withdrawal period. Starting work does not itself remove withdrawal rights. A lawful proportionate charge may apply for work actually supplied following a valid request and required information. Loss of the right on full performance requires the legally required prior consent and acknowledgement. A digital-content waiver does not waive rights for ongoing coaching or digital services.

If you buy directly from us, checkout asks whether you want coaching to start straight away and tells you that you then pay a proportionate amount if you withdraw. If you do not ask us to start straight away, we begin after the withdrawal period ends. For a purchase made through a store, the store handles withdrawal and refund requests under its own rules. To withdraw, you may use any withdrawal function we provide, or clearly tell support what you ordered and when, your name, account email and order reference. You may use: ‘I withdraw from my contract for [content/service], ordered on [date]. Name: [name]. Address: [address]. Account/order reference: [reference]. Date: [date].’ A signature is needed only for a paper notice. We will acknowledge the request and make any withdrawal refund legally due within 14 days of notice, without a refund fee. Store refund controls can also be used. Mandatory rights against the responsible supplier remain.

Refunds

This is our refund policy for yearly Plus and Coaching plans bought directly from us, on a website. It adds to your legal rights and never reduces them.

In the first 14 days you can withdraw and we refund the price in full. If you asked us to start coaching straight away, we deduct a proportionate amount for the coaching already given.

From day 15 to the end of the sixth month, if you ask us to end a yearly plan we refund the unused months. We work it out by taking what you paid and deducting the plan’s standard monthly price for each month you have used, counting a part month as a full month. For example, if a plan cost 120 for the year, its monthly price is 15, and you ask to end it after 3 months, the refund is 120 minus 3 times 15, which is 75. The refund is never more than you paid.

After the first six months we do not refund the rest of the term on a change of mind. You can cancel at any time to stop the plan renewing, and you keep access until the end of the year. This does not affect any refund you are entitled to by law, for example where we did not provide the service with reasonable skill and care.

Plans bought through Apple or Google: the store decides and pays refunds under its own rules, and you can ask the store directly. We give the store accurate information about your use and support reasonable requests, but we cannot promise the outcome or refund an amount ourselves.

Monthly plans: cancelling stops the next renewal, and we do not refund a month that has already started unless the law requires it or the problem is ours. The Program and individual reviews follow the withdrawal rules above and, for store purchases, the store’s rules.

If a store or card issuer refunds or reverses a payment, the access it paid for ends from that date. Please contact us first: most problems are quicker to fix with us. If a payment is reversed after you have used the service, we may end the access it paid for and decline a further refund for the same payment.

Problems, complaints and statutory rights

Contact support with the order reference and problem. We must supply the promised service with the necessary skill and reasonable care, as described in your offer, and provide remedies required by law, including correction, price reduction, termination or refund where applicable. This is not an all-sales-final policy. An outage or supplier failure does not automatically remove our responsibility.

You need not complete an informal complaints process before exercising legal rights. We are responsible for reasonably foreseeable loss caused by our breach or failure to use reasonable care and skill. Nothing in these terms excludes or limits our liability for death or personal injury caused by our acts or omissions, for fraud, for mandatory consumer remedies, for data-protection rights or for any other liability that cannot lawfully be excluded. Curlity is for personal use, so we are not liable for business or commercial losses, or for loss that was not reasonably foreseeable when you bought. You do not accept all liability or an unlimited indemnity. If a complaint is not resolved, you can use the Small Claims procedure or contact the European Consumer Centre Ireland.

Misuse and account restrictions

The programmes, exercise films, guides, recipes, scores, text, images and software in Curlity belong to us or our licensors. We give you a personal, non-transferable licence to use them for your own training and tracking. Do not copy, scrape, record, resell, share outside your own account, reverse engineer, or use them to build or train a competing product or service. Do not share accounts, unlawfully redistribute protected programme content, abuse others, submit unlawful or harmful material, expose private information, encourage dangerous conduct or interfere with security. Reporting and support routes are available for harmful public content.

We may restrict access proportionately to address serious misuse, known underage use, legal requirements or safety and security threats. Where practicable we explain the reason and provide a review route. Restrictions do not automatically forfeit prepaid fees; unused services and other entitlements must be handled under the contract and applicable law. No age restriction silently deletes your data.

Changes and governing law

Ordinary programme edits and workouts do not renew legal acceptance. A material terms change, new service or changed processing purpose may require a fresh, specific choice. We explain material changes in advance on a durable medium where required and provide notice and remedies for adverse changes as the law requires. Continued use is not blanket consent and cannot retrospectively remove purchased rights.

We may improve, change or withdraw a feature. If a change makes a plan you are paying for materially worse, we tell you in advance, and you may cancel and receive a fair refund of the unused paid period where the law requires it.

Irish law applies. If you live elsewhere in the EU or in the UK, you keep the mandatory consumer protections of your country and may bring proceedings in your local courts or in Ireland. There is no compulsory arbitration. If a term is unenforceable, the remaining terms continue where legally possible.

Apple licence terms

The app licence is between you and the identified Curlity operator, not Apple. Use is limited to Apple-branded products you own or control as permitted by Apple’s Usage Rules, including applicable Family Sharing or volume-purchase rules. Curlity, not Apple, is responsible for the app, its content, required support and applicable claims, including intellectual-property claims.

If the app fails to conform to an applicable warranty, you may notify Apple for a refund of the app purchase price where applicable. Apple has no further warranty obligation to the extent permitted by law; the operator remains responsible for other required remedies. Apple and its subsidiaries are third-party beneficiaries entitled to enforce these licence terms. You must comply with applicable third-party terms and lawful export restrictions, and not be in a US-embargoed jurisdiction or on a prohibited-party list. These provisions do not remove mandatory rights.